Terms and Conditions

Square Head Industrial Factory (the company) specializes in providing services for the production of cups, custom-made packaging containers, and other electronic products and services, by submitting your design via the website; Below we review the terms and conditions governing the provision of our services. The company requests our valued customers and visitors to our website to read the terms and conditions set forth below carefully before requesting our services, as requesting our services constitutes an agreement to abide by these terms and conditions. Once you use the website, you have… I accept and agree to the terms of use. We may suspend or discontinue Services to you if you do not comply with the Terms and Conditions or our policy or if we investigate suspected misconduct.

The Company reserves the right at any time and from time to time to amend or change these terms and conditions or any part thereof without prior notice. Your continued use of the Company’s web pages or continued participation in any of the Company’s platforms or Company activities constitutes your acceptance and acknowledgment of any amendment to these Terms and Conditions, and your continued agreement to be bound by the amended Terms and Conditions.



Privacy Policy: means the policy displayed on the website that details how the customer’s personal data is collected and stored
Service: It is the service provided by our company through the website
Company: Square Head Industrial Factory, commercial registration number 4030185281, tax number VAT 300375957500003
Customer: He is the requester of the service provided by the company through the website
Website: is a reference to our website “” on the Internet on which our services are displayed.
Service Provider: It is the shipping company that the company deals with to deliver services to the customer.


Membership Conditions

Site membership is granted only to those over the age of 18 years and over “individuals”. However, if any user registers as a company or commercial institution, he must have the authority to represent the company or institution, and his company or commercial institution must be bound by all the terms and conditions stated.

No member has the right to open more than one account for any reason, and the site administration has the right to freeze the violating accounts and/or cancel these accounts or one of them, with a commitment to liquidate all operations related to the account before closing it and/or freezing and/or canceling it without assigning any responsibility to the site and /or the company.
It is known and agreed upon explicitly and implicitly that everyone who uses the site must abide by all commercial contracts concluded with members, as well as abide by all international or local regulations, laws, and customs in force to regulate electronic commerce. In the event of a violation of this, the member and/or customer places himself at risk. Legal and personal responsibility. He acknowledges that he bears full legal responsibility and acknowledges that he does not bear any legal responsibility on the site and/or the company.


Client Commitments

Pledge that you are 18 years of age or older “for individuals” and that you have the legal authority to represent the company or institution “if you are a representative of a company or institution.”

If the applicant for registration or membership is a representative of a commercial institution or company, he is obligated to provide all the required information and documents, which include, but are not limited to, your commercial license, commercial registry, and any other documents of the company or institution that show the responsibility of any person acting on your behalf. .
To pledge to abide by all applicable local and international laws in this regard, in addition to adhering to all applicable provisions regarding the use of the site.

Pledging to work within the site’s policy of maintaining the privacy of contact and communication information, and not to reveal any details of your contact information and addresses anywhere on the site and not to reveal or publish any personal information about users, or to use it in any possible way that would violate their confidentiality. Their privacy and applicable laws.
Pledging to bear full responsibility for all user content that you upload, copy, add links, send by e-mail, or otherwise transmit through your use of the web pages of our site or your participation in any of our site’s activities or platforms.

You undertake that the description of the design provided by you is accurate, detailed and correct. The digital copy represents the visualization of the final printable result, and that all designs submitted by you do not violate the provisions of Islamic Sharia and the laws and regulations in force in the Kingdom, and do not affect any individual, group, or sect, and do not violate any intellectual property of others.



When registering, you must commit to providing us with correct and complete information and to choose a proper and appropriate username and a secret password to use when entering the site. In doing so, you pledge that all information entered is correct and you agree to update it and ensure accuracy when entering it.

The customer acknowledges that all the information he has disclosed is true, correct, up-to-date and complete information that expresses himself and is consistent with what is required in the site’s registration form.

Login information (user name, password, and any other information) is treated strictly confidential and is not disclosed to a third party outside the scope of what is stipulated in these provisions, as part of our confidentiality procedures. The customer also acknowledges that he agrees to provide the website and/or the company with any information and/or documents immediately upon request.

In the event of any illegal use or hacking of his account, the customer is obligated to notify the site and/or the company immediately of such use or hacking. In the event of non-notification, the site and/or the company will not bear any responsibility.
The site and/or the company will not, under any circumstances, be responsible for any loss that may befall you directly or indirectly, morally or financially, as a result of revealing your username or login information.

It is known to the customer that he is the person responsible for maintaining the use of the site with all seriousness and credibility, and he is considered obligated to compensate the site and/or the company for any losses or damages that may be caused to the company and/or the site as a result of any illegal, real, or authorized use of your account, whether from By you or by any other person who obtained the username or login information to your account on the site, whether to perform services or others using the username and login password, whether with or without your authorization.

The website and/or the company have the absolute discretion, at any time, to conduct any investigations it deems necessary (directly or through a third party) and request that you disclose additional information or documents, regardless of their size, to prove your identity and/or ownership of your financial instruments.

The site and/or the company does not monitor the user content that is published, nor does it guarantee the truth, integrity, or accuracy of the user content, and thus it is not responsible for the user content that is published or its details and specifications.
The Site and/or the Company have the right to disable any user account or password, whether chosen by you or allocated to you by us, at any time; When we believe that you have failed to comply with one of the terms and conditions of use. If you suspect that someone else knows your user account or password, you must notify us immediately at the following address:


Service Content

The site excludes from its guarantees, terms and conditions any financial losses, damage to reputation, and any special damages arising from your misuse or inability to use the site, and the site and/or the company do not bear any responsibilities or claims in such cases.

The customer acknowledges and agrees to release the website and/or the company and/or any of its officials and representatives from any claim, dispute, costs, damages, liability, and any direct loss to any party arising from an act carried out by users of the website. The customer also permanently waives Any claim in this regard is irrevocable in accordance with applicable laws.

The website and/or the company has the right to reject any request because the design contains some violations, without explaining the reason, and the customer has no right to object to that, and the customer has the right to recover the amount when the design is rejected.

The company and/or the website acknowledge that the digital version of the design represents the best representation of the final printable result because it is not possible to simulate the design and the final result at a percentage (100%) due to the difference in the colors of the design and the way it is printed.

The customer acknowledges that it is not possible to cancel the order after submitting it, and if he insists on canceling it, the site and/or the company will have the right to deduct the value of the order from the customer and he has no right to object.

The client’s approval of the digital version of the design represents final approval, and after approval the client has no right to object to the final result, nor does the client have the right to demand a refund, compensation, or any other amounts.

Without prejudice to what was stipulated in Paragraphs (5.4, 5.5, 5.6), the company and/or the website guarantee all manufacturing defects that appear in the service provided within thirty days from the date of receipt of the design.

Orders are handed over to the shipping service provider (the courier company) within 7 to 14 working days from the date of receipt of the completed and paid order by the customer. Or from the date of the client’s approval of the final design (if it is necessary to obtain approval from the client on the final design). In this case, the implementation starting date is the date of approval of the final design and not the date of placing the order. The site and/or the company has the right to extend the handing over period to an appropriate extension of time for existing or future reasons or circumstances in which the company has no hand and is not a result of negligence or negligence on its part. As an example, but not limited to, extending delivery periods during peak seasons and holidays.

Orders are delivered to customers through the service provider chosen by the company. It is the customer’s responsibility to follow up on the shipment with the service provider to receive the order. The customer has no right to claim any compensation from the company as a result of the delay in delivering the order by the service provider.
The company selects delivery service providers as it deems appropriate and changes the service provider to another as it deems appropriate.

The company shall not be responsible for damage, loss, or delay in delivery of the requested service immediately upon delivery to the service provider. The customer shall be solely responsible for receiving the requested service from the service provider when communicating with him to receive the service, and in the event that he does not receive it within thirty (30) days from the date of communicating with him. By the service provider, the customer does not have the right to demand the company’s value, remanufacture it, or request compensation for it.



Any service request from a customer is a contract between you and the company, which has agreed to take special care when providing us with your details, based on the fact that this information is accurate and complete during your request. Based on the accuracy of the details and data of the credit or debit card you provide, ensuring its details, and ensuring the availability of sufficient funds to pay the dues required of you.

Payment must be made at the time of ordering by credit card, and all fees are paid in Saudi Riyals. Refusal to pay the fees due upon request will result in cancellation of your request.

All prices mentioned on the website are correct at the time of publication. However, we reserve the right to change these prices in the future or change the services available on the site. Prices include sales tax and delivery-related fees.

You must pay the order price before the service is implemented. To ensure secure online payment, payment and ATM/credit card data will be encrypted to prevent anyone from reading or sending it over the Internet. There are also procedures taken by the card company. Your credit card will undergo security checks to ensure the order is processed. ‎

Membership registration on the site is free and not subject to any fees.
The total value is subject to increases and decreases depending on the additional and complementary works and modifications that the company performs at the customer’s request.

Invoices are not modified, added or deleted after completing the order. The original invoice is the one that will reach the customer via email immediately after completing the order.



By using our services, you authorize us to use, store or process your personal information in order to provide services to you and for marketing and credit payment purposes. This purpose may include disclosing your personal information to selected third parties from time to time as we believe that such services are provided by Third parties that may be of interest to you, the system or the provision of services to you. More information can be found in our privacy policy


Suggestions and Complaints

We take our customers’ suggestions and complaints seriously and aim to respond within 3 working days. To contact us if you have an inquiry, suggestion or complaint, please email us at


Limitation of Liability

The company undertakes to exercise all possible care to ensure that the information available on this site is correct and error-free. We apologize for any errors or omissions if they occur. The use of the site cannot be guaranteed to be error-free, or free of viruses or bugs, and we do not provide any guarantee either. Whether express or implied, as to fitness for purpose or accuracy, we promise that defects will be corrected.

The company is not responsible for any failure or delay in implementing services if this failure or delay results from an act or omission outside our control, such as cases resulting from unexpected natural accidents whose occurrence we have no control over despite our efforts to be careful, diligent, and diligent. These incidents include, but are not limited to: war, riot, civil commotion, compliance with any governmental regulation, law, regulation or directive or the actions of third parties.

Accepting these terms constitutes an agreement to release us from any responsibility for any direct or indirect losses or damages of any kind arising from the use of our services. We are also released from any liability for any negligence or otherwise resulting from the use of or inability to use the site. We will not The Company shall be liable for death or personal injury resulting from the use of our Services.

The company has taken all reasonable steps to prevent online fraud and we ensure that any data collected from you is stored securely. However, we cannot be held responsible in the event of a breach in computer servers of third parties.


General Provisions

Pledge to adhere to complete confidentiality and not to disclose any of the information that comes to your knowledge pursuant to the service in light of the terms of these provisions and the company’s privacy policies.

These terms and conditions and our agreement are governed in accordance with the laws of the Kingdom of Saudi Arabia.
These terms and conditions, the contract and all non-contractual obligations arising from or in connection with them shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. All transactions, correspondence and communications between us shall be in the Arabic language.

We have the right to disclose your identity to any third party or to legal or governmental authorities who claim that any content you post or upload constitutes a violation of their intellectual property rights, their right to privacy, or applicable law.‎
We may change or amend the Terms and Conditions at any time without notice to you.

The customer acknowledges and agrees, in the event that he is proven to have violated any of the above items, that the site has the right to cancel the account as well as cancel any transactions made by the customer. In this case, the customer acknowledges and agrees that no responsibility is imposed on the site and/or the company, and in this case the company has the right to take All legal measures must be taken to confront him and demand the damages she suffered.

If any problems occur or there are any questions, please contact us at, or write to us in writing at the address of the company’s headquarters located in Jeddah, 127295, P.O. Box, postal code 21352.

We welcome your visit to our website

Privacy Policy

Square Head Industrial Factory (the company) specializes in providing production services for cups, custom-made packaging containers, and other electronic products and services, by submitting your design via the website; Under which the company collects information about you when you use the website; Below we review the company’s privacy policy, explaining the information we collect and how we use it to serve visitors and members. The company pledges to respect and protect the privacy of our customers and visitors to our website.


Information we collect from you

We collect information that you provide directly to us and that is requested when you create or modify your account on our website, or if you submit a request for one of our services, or when you contact customer support or communicate with us in another way. This information may include: name, date of birth, email, phone number, mailing address, a photo of your profile, payment method, terms for the type and details of the service requested and other information you decide to provide to us.


Our use of Information

To provide, maintain, and improve our Services, including, but not limited to, facilitating payments, sending receipts, providing products and services you request (and sending related information), developing new features, providing customer service to users, developing security and authentication for users, and sending product updates and administrative messages.
Implement internal processes for the purposes of, including but not limited to, preventing fraud and abuse of the Services; Troubleshoot software and operational issues; Carrying out data analysis, tests and research; Monitor and analyze usage and activity trends.

Send you communications that we believe will be of interest to you, including information about products, services, promotions and related news.
Customize and improve services in accordance with the needs of each individual, company or institution.
We may transfer, process and store the information set out in this Statement and will take appropriate steps to protect your personal information in accordance with this Statement.


Share Information

With third parties to provide the service you have requested through a partnership or promotion offered to us.
In response to a request to obtain information from a competent authority if we believe that disclosure falls within or is otherwise required by applicable laws, regulations or legal procedures.


Amendments to the Privacy Policy

We may make changes to this Statement from time to time. If we make material changes to the way we treat your personal information, or to the Statement, we will provide you with notice by mobile text message or email, and your continued use of the Services following such notice constitutes your agreement to the changes.


Correct your account information

Your account information may be corrected at any time by logging into your account online. If you would like to cancel your account, please email us at Please note that in some cases we may retain specific information about you as required by law, or for legitimate business purposes to the extent permitted by law. For example, if you have outstanding credit or debt on your account, or if we believe that you have committed an act of fraud or violated our Terms, we may ask you to resolve the matter before deleting your information.
The Company will comply with requests from individuals, companies or organizations regarding access, correction and/or deletion of personal data that it stores in accordance with the System.


Service-related notices

We will send you a welcome message via mobile phone or/and email to verify your username and password, using the personal information you have provided to us. We will also communicate with you by email or telephone (as you deem appropriate) regarding responses to your inquiries, to provide you with the services you request, and to manage your account.
We will send you notices related to the service exclusively in circumstances in which we believe it is necessary, such as temporarily suspending the service for maintenance, as we will inform you of that by email as well. Receiving notices of this type cannot be stopped unless you deactivate your account. ‏


Advertising and promotional communications

We may allow others to provide audience measurement and analysis services on our behalf, conduct online advertising on our behalf, and track and report on the performance of those advertising. These entities may use technologies to identify your device when you visit our website and use our services, as well as when you visit other websites and electronic services, and you can opt out of receiving these promotional messages from us by following the instructions contained in those messages.



We store all personal information that identifies people and geographical location information securely within our database, and we are careful to protect it by following commercially reasonable and recognized security practices. However, we point out that no information security system is completely impenetrable, regardless of its specifications and procedures. Therefore, any Information you send to the company is at your own risk. We advise you not to disclose your password to others.


Call Us

If you have any questions regarding this statement, please contact us at or write to us at the company headquarters address located in Jeddah, P.O. Box 127295, postal code 21352.